At The Wolf, we prioritize your satisfaction and strive to ensure a positive shopping experience. If you are not completely satisfied with your purchase, our return and refund policy makes it easy for you to return or exchange items. Please read the following terms carefully.
1. Eligibility for Returns
1.1. Time Frame: Items can be returned or exchanged within 15 days of the delivery date.
1.2. Condition: Products must be unused, unwashed, and in their original condition with all tags and packaging intact. We reserve the right to reject returns if the item shows signs of wear or damage.
1.3. Non-Returnable Items: Certain items, such as customized products, innerwear, and accessories, are non-returnable for hygiene reasons, unless they are defective or damaged upon arrival.
2. Return Process
2.1. Initiating a Return: To initiate a return, please contact our customer support team at [email address] or [contact number] with your order number and reason for return. Our team will guide you through the process and provide a return authorization.
2.2. Return Shipping: Customers are responsible for return shipping costs, unless the item received is defective, damaged, or incorrect. We recommend using a reliable courier service with tracking for the return shipment.
2.3. Return Address: Please send the returned item(s) to the address provided by our customer support team during the return initiation process.
3. Refunds
3.1. Refund Method: Once we receive and inspect the returned item(s), we will process the refund to your original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to reflect in your account.
3.2. Partial Refunds: In cases where returned items show signs of use, wear, or damage not due to our error, we may provide a partial refund at our discretion.
3.3. Shipping Costs: Original shipping costs, if any, are non-refundable, unless the return is due to our error (defective, damaged, or incorrect item).
4. Exchanges
4.1. Exchange Eligibility: If you wish to exchange an item for a different size or color, please contact our customer support team within 15 days of receiving your order. Exchanges are subject to product availability.
4.2. Exchange Process: After receiving and verifying the returned item, we will ship the replacement item to you. The cost of return shipping for exchanges will be borne by the customer, unless the exchange is due to a defect or error on our part.
5. Damaged or Defective Items
5.1. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the product and packaging. We will arrange for a replacement or refund as soon as possible, at no additional cost to you.
6. Cancellations
6.1. Order Cancellations: Orders can be canceled before they are shipped. Once an order has been shipped, you can initiate a return following the process outlined above.
6.2. Refund for Canceled Orders: For successfully canceled orders, a full refund will be issued to the original payment method within 5-7 business days.
7. Contact Us
If you have any questions or need further assistance with your return or refund, please contact our customer support team at: